WONDER MEETs & TOURs

Our official business hours are from 9am to 5pm. Any call made outside the business hours will be attended to during  the next business opening hour.

We do not issue refunds for missed tours. The refund policy covers all possible scenarios in which guests are eligible for refunds. Kindly consult our refund policy for all categories of refunds HERE

Booking prepaid tickets for your visit allows you  to skip the line

We offer a prepaid ticket (subject to your availability) which allows you skip the line. If you booked a prepaid ticket tour with us, we will send you your ticket within 24 hours to your tour time.

You are required to present your voucher containing your booking reference to the coordinator at the meeting point in order to be checked in for the tour

Cancellation cannot be made to just one ticket from a booking. However, you can make amendments to your previous booking. To make amendments, you need to contact the travel agency where you booked with us.

First, you need to check our refunds policy for the product you booked to be sure you qualify for a refund. If you qualify, then note that refunds are issued by the Online Travel Agency (OTA) platform where you made your booking in the first place. All refunds issues or questions must be addressed to the OTA platform

In general, the answer is NO because we make preparations for your visit ahead, and such preparations may involve prior reservations and pre-bookings with other entities. However, in very few cases, we are able to make an exception. Please direct enquiries pertaining to change of time to info@wondermeetsandtours.com

Yes. We send prepaid tickets by the morning of the tour day. If you have not received your prepaid tickets within 12 hours to the tour, call us or email us in order to rectify the situation

Refunds are issued by the Online Travel Agency platform where you made your booking in the first place. All refunds issues or questions must be addressed to the OTA platform. If you booked with us via our website, then you will receive your refund to the same card with which payment was made

Once a refund is made, a confirmation mail will be sent to you by the online platform where your booking was made in the first place. If you booked with us directly, through our website, we will send you a confirmation email upon processing your refund.

All our transactions are made in Euros. You may need to check with your bank or the OTA how your payment is processed.

We send tickets electronically. Also, Guests who wish to meet up at the meeting point can make a special request by email or by telephone call, to pick up their tickets at the meeting point.

We normally send you directions to our partner boat companies together with the boat cruise tickets. Kindly refer to the directions to the boat station that has been sent to your email. If you did not receive the directions by the morning of the tour day, call us or email us in order to rectify the situation.

You want to check with customer care if a reschedule is possible; bearing in mind that a rescheduling fee applies to rescheduled visits. Some products that involve our partner companies, such as Lunch or Dinner bookings cannot be rescheduled. Missing such reservations is the same thing as forfeiting the benefit you could derive from the booking. Note that refund policy covers all aspects of refund, kindly consult the document HERE 

You can refer to the meeting point page for your tour HERE

Guests are expected to be at the meeting point 30 minutes before the tour start time

Example; If your tour start time is 2:30pm, you are expected to be at the meeting point by 2pm 

The boat cruises normally take one hour. For cruises with multiple stops, the duration may be longer. If the duration is a major concern for you, please ask your tour coordinator or reach out to us via any of our communication channels.

Guests can contact the Customer Care by email or by telephone for rescheduling options and payment

The refund policy covers all aspects of refund, kindly consult our refund policy for all categories of refund HERE

The time stated are Central European Time (C.E.T)

If anyone is late and unable to meet the rest of the group, they’ll have to do the tour on their own. The tour starts at the exact tour time, and that is also when the tour guide leaves. If you follow our instructions and arrive at the meeting point 30 minutes before the tour time, you should have no issues making the tour.

If you're booking with us directly, i.e. via our website, we only accept card payments. But if you're booking through the OTAs, then the payment options available to you depends on the variety of options they provide.

Yes, there is a reduced price rate for children. However, guests are advised to look at the particular details of their tour to see what discount applies

We advise travel agencies to discuss with us by sending an enquiry email in order to discuss the discounts possible for their travel agency

Guests who would like to modify the number of persons on the booking are advised to address such enquiry to info@wondermeetsandtours.com stating the name on booking, booking reference, tour date, tour time and modification requested. Our Customer Care will reach out to the guest upon receipt of this email to advise the best option in the circumstance

We strongly advise against arriving at the meeting point without a booking as we cannot guarantee that there will be space left on the tour. Our guides are unable to accept payment for tours so any bookings made on the spot will still need to be processed over the phone with payment by credit card.

Our tours are very popular amongst visitors to Paris, so we suggest booking your place on them at your earliest convenience. If you are not ready to book yet and have some questions, we would be happy to help over the phone, via email and Live Chat. It is our mission to ensure that you get the most out of your visit

Our website, and as well as our offerings on the OTA platforms provide real time data on the availability of our tours. If there is no availability for the particular tour you are interested in for the particular day of interest, consider checking your schedule for the possibility of doing the tour on another day when we have availability. 

We are happy to accommodate all last-minute bookings - availability permitting. You can check our website for availability, or get in touch with our Customer Care Team directly. If you can’t find what you’re looking for, the tour may be sold out. Perhaps we can recommend another time, or offer you a suitable alternative, so please do get in touch!

If you encounter an issue while booking a tour, you should contact our Customer Care Team by phone, email at info@wondermeetsanndtours.com  or Live Chat so that we can help you to complete your reservation. Sometimes issues can occur when characters outside of the basic alphabet are used on our booking form (for example, names with accents), or if there is an unstable internet connection. Please also note we can only accept Visa, MasterCard and American Express.

If you have not received an email with your confirmation voucher, please contact our Customer Care team via the contact form with name and date of tour.

All you need to bring is yourself and your voucher! You can either print it out, or show it at the meeting point directly from your phone or tablet. We recommend being at the meeting point at least 30 minutes’ prior to departure in order to check-in.

 Our website is secure. We work with Stripe, a globally reputable payment processing company.  In addition, your credit card details are not saved on our systems.

We don’t offer any other service than guided tours at this time. All our meeting points are located in the central areas and are easy to access. Maps provided on your voucher will provide directions.

We don’t offer any airport transfer services for any of our tours, however we do offer hotel pickup but only for some tours. When we can provide hotel pickup, this service will be specified in the "what's included section" of the product you booked. For our guided tours, detailed directions to the meeting point will be provided on the voucher you receive upon booking. Please contact us ahead of your tour date for any additional information.

Currently we offer private tours in many destinations and can arrange many of our tours as private tours.  If you are interested in a private tour please refer to the private tours offered online. If the private tour you are interested in, is not listed, please contact our Customer Care team

In order to provide a quote, we would need to know the exact number of people who would be joining the tour and the dates/times you are available. Send these to us by email to 

info@wondermeetsandtours.com or call to +33758320055. We will then contact you within the next few days to let you know the details.

In order to organize a private tour, we would kindly ask you to contact us at least 7 days before the tour. Although, booking more time in advance allows a greater availability of booking tickets, guides etc.

For most of our guided tours we need a minimum of 2 participants to operate the tour. However, please note that there are some exceptions and some tours require a higher number of participants to operate.

Typically, our group tours take a maximum of about 25 persons per tour guide. However, we welcome bookings of more than 25 persons. Such bookings can be split among multiple tour guides.

 Please refer to the tour information page where the operating days of the tour are provided. This may change depending on the season, however, using the calendar under the book, a tour area will highlight the running days for the tours in question.

You have the liberty to leave the group in agreement with your tour guide/coordinator, bearing in mind that a refund is not possible if you choose to not complete the tour